TELEPHONE PLATFORM

CSG is fully equipped to help you streamline your processes and procedures from Booking to Bail.

Correct Solutions offers a leading edge, turn-key, non-coin, fully-integrated and self-contained call processing platform. All components for inmates placing calls, staff monitoring calls and data collection are self-contained in a single unit. Our platform is one of the most efficient of its kind and consists of call control configuration, database management, system security and wide variety of processes for monitoring and reporting.


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CSG has the ability to interface with any Jail Management System (JMS) vendor, commissary system and trust fund/banking system. Our Platform will set up PIN Debit and Pre-Paid Accounts through this interface allowing for the real-time transfer of funds for phone calls to be made.

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Our Investigations Department offers an extensive support to Facility personnel utilizing a wide variety of data in the fulfillment of specific investigations. By working together with our facilities, we help develop both proactive and reactive actions as we evaluate and monitor phone activities. We also provide each Facility with phone usage reports and ongoing training on our phone system’s call monitoring and recording.

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Features & Additional Solutions:

• Customizable investigative tools

• Durable & reliable inmate telephones

• Extensive reports

• Self-service Kiosk solutions

• Inmate Hotline service

• Inmate Voice Mail

• PREA Hotline

• Commissary ordering

• Tablets

• Video Visitation